If you have changed your mind, we offer a 14-days return policy. You can return a product within 14 days of delivery.
The company is not liable for failures and / or carelessness of the user in filling in the return formats; for damage attributable to the courier and / or transporter who will come; chosen at the discretion and cost of the user.
It is mandatory to complete the Online Return Procedure through your account. (See sections "How to request a refund" for more details). If your return is not; compliant with our return policy will not be possible to accept it. We will then send the returned products back to you without making a refund.
- Complete the online return procedure by logging into your account and clicking on "My orders". Click on the "Make Return" button located next to your order number, and follow the instructions displayed until the return is correctly registered;
- Print the Return Form, and put it inside the package. On the Return Form, circle the "Change Product" option, and the details of the product you wish to have as a replacement;
- Send your return to the address indicated at the end of the online return procedure.
Please note The cost of returning the product to the warehouse, either by courier or postal service, is exclusively charged to the customer. The shipment of the new product will be paid by MIALUIS. Your new product will be shipped once we have received the original product.